The sad side of doing business: customers can be rude and arrogant!

It’s not often I complain about running our business, but over the past few weeks, we’ve been getting complaints from some of our customers over their dissatisfaction with some of our longest running policies. To explain: When students miss class, we’ve always provided makeup help for students, but now some of our parents are asking…

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Why can’t Taiwanese companies provide good online experiences for customers?

Buying car insurance is a necessity but always a chore, usually expensive, and somewhat inconvenient. When we renew, we get mailed a quote from the broker, exchange several or more phone calls, argue about the amounts, get revised quotes, and then have to take a trip to the dealer to get the quote finalised and…