When does the right taste lifestyle café leave the wrong taste? Answer…

By | June 17, 2013

We went to a local coffeeshop for coffee and a cake! Seemed like a good idea at the time. Pity!

One glass of water, one menu and one hour later, we were still waiting. And we felt like we got blamed but it’s …

  • not our fault there was a rush of customers,
  • not our fault there was only *one* menu in the whole restaurant,
  • not our fault service was so slow,
  • not our fault that we couldn’t wait for the coffee (who knows when we’d get that… another 45 minutes?),
  • not our fault that we only had a half glass of water to drink while we waited (for the menu, for taking the order, for the actual food),
  • not our fault that you chose to serve other later-arriving customers before us; and
  • not our fault that we didn’t tell you we were in a hurry (we weren’t but who waits more than an hour for basically a sandwich, it’s not a three course meal).

So stop playing at running a coffeeshop before you cut yourself on the knives. I don’t want to share which restaurant it was. I only know that it should be called the wrong lifestyle coffee shop… because they’ll never succeed like that.

My recommendations for better service:

  1. Have at least as many menus as tables. There is NO excuse for you to have one menu.
  2. There’s no point preparing a beautiful menu with blank pages that falls apart when given out. That’s just sloppy.
  3. Prepare everything well on busy days. A one-plate service should be quickly assembled. Maximum of ten minutes start to finish.
  4. Don’t make your customers wait for simple things.
  5. When things go wrong, don’t blame your customers.
  6. Don’t be cheap, esp. with the salads/fruit. The amount we got just looked cheap.
  7. Make sure your customers are served promptly (not an hour later).
  8. Learn to do two things at once. You’re running a business. That’s what ‘busy’ means.

Waiting for an hour or more to serve a simple sandwich (not matter if it’s the best sandwich in the world) isn’t going to endear your restaurant to those who have the patience of a saint. Or better still, advertise your slow service as a benefit! Oh, and turn the fricking lights on inside. It’s dark, even in daylight so ordinary people can’t read.